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Support tickets working?

Started by mindfulmojo Apr 01st, 2020 at 17:13
mindfulmojo
Citizen
Posts: 2
Posted Apr 01st, 2020 at 17:13
Hello...

I wrote a support ticket and received a response according to an email I received.

However, I can't tried all three options Active, Open, and Closed...
not seeing my ticket... he is my ticket # if that helps:
80E1-219E-B13D-48CF

thanks
Admin
Admin
Posts: 24
Posted Apr 01st, 2020 at 17:20
Hi,
You have opened that support ticket as guest, so you have to logout and go to support center, then to check the ticket status you must enter the ticket ID and your email address.
mindfulmojo
Citizen
Posts: 2
Posted Apr 01st, 2020 at 18:57
Quote: Admin
Hi,
You have opened that support ticket as guest, so you have to logout and go to support center, then to check the ticket status you must enter the ticket ID and your email address.


My bad...

It worked, thanks for solving my minor issue, and quick forum response.

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